Lightmedia Displays Customer Charter

About us

Lightmedia Displays was established 15 years ago by Eddie Smith. Eddie purchased the first led screen to be brought into the UK, after seeing a led screen at the side of the road whilst holidaying in Florida. Eddie liked the concept of the screen which was used heavily for advertising. Eddies original idea was to use the screen in the UK for advertising and this naturally evolved to what the company has become today, providing led screens to some of the most prestigious events throughout the UK and Europe.

The organisations knowledge and skills base has been built on the foundations of a wealth of experience throughout the events industry. Lightmedia Displays provides a high calibre team all of whom are leaders in their chosen field.

Introduction

Lightmedia Displays LTD is committed to developing an open, responsive and accountable relationship with all those who come into contact with the organisation. This charter sets out the standards which customers are entitled to expect when working in partnership and dealing to us.

Our focus is to;

Complaints handling procedure

Whilst we aim to deliver excellent standards of service at all times to all of our customers. We also realise that there may be times when our customers could be dissatisfied when something has not gone as well as expected. We welcome this opportunity to be able to address this and investigate the matter further.

Sarah Elliott
Sales director
Mobile 07971040525
Sarah@lightmedia.co.uk

Any comments or complaints about our practices and services provided and whether we are meeting the needs and requirements of customers to the satisfaction can be addressed to any of the directors using the following means :-
Edward Smith
Managing director
Mobile 07980223056
Eddie@lightmedia.co.uk

We will acknowledge your complaint and investigate.

We aim to resolve all complaints to a satisfactory conclusion for both parties within 7 working days.

All complaints will be logged to help us improve our service in the future.